GDPR is bringing in new legal protection for personal information from May 2018. This tells you what  personal information I gather via my website and during therapy treatments, and why, and what your rights are.  

Stella Wardale T/A Calm Soul Yoga & Holistic Therapies

Telephone No: 07523 873595

Email address: [email protected]

Address: Richmond ,North Yorkshire DL10 7DY

Data Controller Contact Details: Stella Wardale ( as above)

The Purpose of processing Client Data In order to give professional reflexology, massage and aromatherapy treatments, I will need to gather and retain potentially  sensitive information about your health. I will only use this information for informing the above treatments and associated recommendations concerning aspects of health and wellbeing which I will  offer to you. I take basic contact details and information via my website or via email  in order to allow me to contact you and handle bookings. Yoga bookings via Momence booking platform also has a privacy policy which I will be happy to share with you if requested.

Lawful Basis for holding and using Client Information. 

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics.  The lawful basis under which I hold and use your information is for my legitimate interests, requirement to retain the information in order to provide you  with the best possible treatment options and advice. 

As I hold special category data (i.e. health related information), the Additional Condition under  which I hold and use this information is: for me to fulfil my role as a health care practitioner bound  under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.  

What information I hold and what I do with it. 

In order to give professional reflexology, massage and aromatherapy treatments, I will need to ask for and keep information  about your health. I will only use this for informing the above treatments and any advice I give as a  result of your treatment. The information to be held is: 

  • Your contact details
  • Medical history and other health-related information (which I will take from you at first consultation)
  • Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or as  required for legal process) without explaining why it is necessary, and getting your explicit consent. The only exception to this is where there is safeguarding concern relating to a vulnerable adult or child, perceived to be at risk of harm,in which case the data may be shared with necessary safeguarding agencies.

How Long I Retain Your Information for. 

I will keep your information for 7 years after last treatment for insurance purposes after which they will be securely destroyed.

Your data will not be transferred outside the EU without your consent.  

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised  access or disclosure, I have put in place appropriate technical, physical and managerial procedures to  safeguard and secure the information we collect from you. 

I will contact you using the contact preferences you give me in relation to: 

• Appointment times. 

• Reflexology,massage or aromatherapy information or information related to your health. 

• Special offers and promotions (you may unsubscribe from this at any time). 


Your Rights. 

GDPR gives you the following rights: 

  • The right to be informed:  

To know how your information will be held and used (this notice). 

  • The right of access:  

To see your therapist’s records of your personal information, so you know what is held about  you and can verify it. 

  • The right to rectification: 

To tell your therapist to make changes to your personal information if it is incorrect or  incomplete. 

  • The right to erasure (also called “the right to be forgotten”): 

For you to request your therapist to erase any information they hold about you

• The right to restrict processing of personal data:. 

You have the right to request limits on how your therapist uses your personal information

• The right to data portability: under certain circumstances you can request a copy of personal  information held electronically so you can reuse it in other systems.  

  • The right to object: 

To be able to tell your therapist you don’t want them to use certain parts of your  information, or only to use it for certain purposes. 

  • Rights in relation to automated decision-making and profiling. 
  • The right to lodge a complaint with the Information Commissioner’s Office:  To be able to complain to the ICO if you feel your details are not correct, if they are not being  used in a way that you have given permission for, or if they are being stored when they don’t  have to be. 

Full details of your rights can be found at

If you wish to exercise any of these rights, please use the contact details given above. 

If you are dissatisfied with the response you can complain to the Information Commissioner's Office;  their contact details are at: 


Please note: 

  • if you don’t agree to your therapist keeping records of information about you and your  treatments, or if you don’t allow them to use the information in the way they need to for  treatments, the therapist may not be able to treat you. 
  • Your therapist has to keep your records of treatment for a certain period as described  above, which may mean that even if you ask them to erase any details about you, they might  have to keep these details until after that period has passed. 

• Your therapist can move their records between their computers and IT systems, as long as  your details are protected from being seen by others without your permission.